Customer Support

Internet Support

SECV Speed Test
Verify your current download and upload connection speeds here.

PenTeleData Email
Access your PenTeleData email account.

High-Speed Internet Customer Agreement
Review the full customer service agreement for High-Speed Internet.

Rate Card
View/print the most current rate card.

Internet Usage Meter
Monitor your monthly download and upload usage from your cable modem. Powered by PenTeleData.

Network Management Disclosure
View/download the Network Management Disclosure.

TV Support

DTA Support
Everything you need to know about your Digital Transport Adaptor, plus activate your DTA online.

Channel Lineup
View/print the most current channel listings for customers.

Channel Requests
What do you want to see from SECV? Let us know with our request form.

DVR Support
Get the most out of your Digital Video Recorder experience.
Brochure | Video

Whole Home 6-Tuner DVR
User Guide | Quick Reference Guide

Remote Control
Everything you need to know about your Service Electric remote control.

Parental Controls
Allows you to filter what your family watches.

i-Guide
Packed with features designed to enhance your TV viewing experience.
Brochure | Video

TV Rating Symbols
Provides at-a-glance information about your favorite programs.

Rate Card
View/print the most current rate card.

SECV On Demand
Learn how to use Service Electric On Demand.
Brochure | Video

Phone Support

Phone User Guide
Everything you need to know about your Phone service.

Rate Card
View/print the most current rate card.

Phone Customer Agreements
Review the full customer service agreement and letter of authorization for Phone.

Caller ID on TV
Get all the answers to all of your questions about SECV Caller ID on TV.

Voicemail to Email
Listen to your voicemail messages sent directly to your email.

Billing Support

Payment Options
Choose the payment option that best fits your needs.

Understanding Your Monthly Statement
Not sure what is what on your monthly statement? View our easy-to-follow bill explanation.

Online Bill Pay
Go Green Today! Switching to online bill pay saves you time and money; all while helping to conserve the environment.